If your item has not arrived as expected and you suspect it may be lost, we sincerely apologize for the inconvenience and understand your concern. Rest assured, upon your request, we can promptly issue a full refund for the affected order. Should the
If your package is marked as delivered but you cannot locate it, we advise checking all possible delivery locations. If still unsuccessful, we can offer either a replacement or a refund. Should you choose a replacement, please restate your shipping a
If your order is missing items or specific parts upon arrival, please notify us of the oversight. We will take immediate action to resolve the issue by forwarding it to our fulfillment team who will ensure the missing items are sent out rapidly. In s
If you receive a product that does not match your order, such as the correct book cover but incorrect content, please let us know. We will submit a replacement request on your behalf and send it via expedited shipping. A new tracking number will be p
If it is not possible to intercept and reject a shipment, you can initiate a return request upon receipt of the item. To initiate a return, simply reach out to our customer service team at [email protected]. Upon acceptance of your return, we wi
In the event that your package status is 'shipped' yet lacks tracking updates, it is possible the package either wasn't scanned by the carrier or there was an error in the pickup. Under such circumstances, we can assist with either a replacement or r
We understand that sometimes plans change, and you may need to cancel an order. Please see the guidelines below based on your order's status:. If your order has not yet been processed or shipped, you can cancel it by sending us an email at info@treat
If you’re unsure whether your order was successfully placed, follow these steps to confirm:. When you place an order, we send a confirmation email to the email address provided during checkout. Be sure to:. If you didn’t receive a confirmation email,
Need to update the shipping address on your order? We’re happy to help—please review the guidelines below. We can update your shipping address as long as the order hasn't been shipped. To request a change, please email us at [email protected] wi