Treat and Train

<p>If your package is marked as delivered but you cannot locate it, we advise checking all possible delivery locations. If still unsuccessful, we can offer either a replacement or a refund. Should you choose a replacement, please restate your shipping address to confirm the correct delivery details.</p>

If your package is marked as delivered but you cannot locate it, we advise checking all possible delivery locations. If still unsuccessful, we can offer either a replacement or a refund. Should you choose a replacement, please restate your shipping a

What should I do if my package is marked as delivered but I have not received it?

FAQs

Shipping Policy

How can I get a replacement for an undeliverable or lost package?

How quickly can I receive a bulk order for additional units?

Shipping

General Troubleshooting Guide for the Treat and Train

Is the Treat and Train right for me and my dog?

How to Use a Single Remote for Multiple Treat and Train Units

Where is the remote battery located?

Where can I find the game videos for the Treat and Train unit?

How to Maintain and Sanitize Your Treat and Train Device

Where do I find replacement parts?

How do I cancel my order and get a refund if my item is late or lost?

What do I do if my order is missing items or parts?

How do I get assistance if I receive an incorrect product?

How do I request and process a refund if I cannot reject a shipment?

When will the out-of-stock parts be restocked?

How do I handle a package that's marked 'shipped' but has no tracking updates?

What type of treats should I use with the Treat & Train?

How do I cancel my order?

How to Confirm If You’ve Placed an Order

Refund Policy

Warranty Information

Refund/Warranty Information

What should I do if my package is marked as delivered but I have not received it?Updated 9 months ago