Treat and Train

<p>In the event that your package status is &apos;shipped&apos; yet lacks tracking updates, it is possible the package either wasn&apos;t scanned by the carrier or there was an error in the pickup. Under such circumstances, we can assist with either a replacement or refund. To facilitate the replacement option, please provide us with your order number&#xA0;and complete shipping address.</p>

In the event that your package status is 'shipped' yet lacks tracking updates, it is possible the package either wasn't scanned by the carrier or there was an error in the pickup. Under such circumstances, we can assist with either a replacement or r

How do I handle a package that's marked 'shipped' but has no tracking updates?

Order Related Topics

Shipping Policy

How can I get a replacement for an undeliverable or lost package?

How quickly can I receive a bulk order for additional units?

Shipping

General Troubleshooting Guide for the Treat and Train

Is the Treat and Train right for me and my dog?

How to Use a Single Remote for Multiple Treat and Train Units

Where is the remote battery located?

Where can I find the game videos for the Treat and Train unit?

How to Maintain and Sanitize Your Treat and Train Device

Where do I find replacement parts?

When will the out-of-stock parts be restocked?

What type of treats should I use with the Treat & Train?

Do you offer discounts/promotions?

FAQs

Refund Policy

Warranty Information

Refund/Warranty Information

How do I cancel my order and get a refund if my item is late or lost?

What should I do if my package is marked as delivered but I have not received it?

How do I handle a package that's marked 'shipped' but has no tracking updates?Updated a month ago