Treat and Train

<p>If your order is missing items or specific parts upon arrival, please notify us of the oversight. We will take immediate action to resolve the issue by forwarding it to our fulfillment team who will ensure the missing items are sent out rapidly. In some cases, parts might be contained within the product packaging, such as in the holes within the styrofoam of certain products.</p>

If your order is missing items or specific parts upon arrival, please notify us of the oversight. We will take immediate action to resolve the issue by forwarding it to our fulfillment team who will ensure the missing items are sent out rapidly. In s

What do I do if my order is missing items or parts?

FAQs

Shipping Policy

How can I get a replacement for an undeliverable or lost package?

How quickly can I receive a bulk order for additional units?

Shipping

General Troubleshooting Guide for the Treat and Train

Is the Treat and Train right for me and my dog?

How to Use a Single Remote for Multiple Treat and Train Units

Where is the remote battery located?

Where can I find the game videos for the Treat and Train unit?

How to Maintain and Sanitize Your Treat and Train Device

Where do I find replacement parts?

How do I cancel my order and get a refund if my item is late or lost?

What should I do if my package is marked as delivered but I have not received it?

How do I get assistance if I receive an incorrect product?

How do I request and process a refund if I cannot reject a shipment?

When will the out-of-stock parts be restocked?

How do I handle a package that's marked 'shipped' but has no tracking updates?

What type of treats should I use with the Treat & Train?

How do I cancel my order?

How to Confirm If You’ve Placed an Order

Refund Policy

Warranty Information

Refund/Warranty Information

What do I do if my order is missing items or parts?Updated 9 months ago