Our Return Policy:Thank you for shopping at Treat&Train. We offer a 30-day return window, providing you the flexibility to reconsider your purchase. Within this period, if you wish to return an item, we kindly ask that it remains in the same conditio

Our Return Policy: Thank you for shopping at Treat&amp;Train. We offer a 30-day return window, providing you the flexibility to reconsider your purchase. Within this period, if you wish to return an item, we kindly ask that it remains in the same condition as received: unopened and housed within its original packaging. For a seamless return process, please ensure you retain your receipt or have proof of purchase.&#xA0;Customers will be required to pay a $14.99 USD ($29.99 USD for International Returns) fee for the shipping back to the warehouse. To initiate a return, simply reach out to our customer service team at <a href="mailto:info@treatandtrain.com" rel="noopener" target="_blank" title="Treat and Train Email">info@treatandtrain.com</a><a href="mailto:%20info@treatandtrain.com%20" title="Treat and Train Email"></a>. Upon acceptance of your return, we will furnish you with a return shipping label and detailed instructions on the return process, including the address to which your item should be sent: Treat&amp;Train 705 Page Road Washington, NC 27889 Please be advised that items must be returned following a formal return request; unsolicited returns will not be accommodated. For any questions regarding the return process, feel free to contact us at info@treatandtrain.com. Your satisfaction is paramount to us, and we are here to assist with any concerns or inquiries you may have. Damages and issues: Upon receiving your order, we kindly request that you promptly inspect the items for any defects, damage, or discrepancies. Should you encounter any issues, please contact our customer service team immediately at&#xA0;<a data-mce-fragment="1" target="_new">info@treatandtrain.com</a>. We are committed to resolving any problems efficiently and ensuring your complete satisfaction by addressing and rectifying any concerns you may have with your purchase. Exchanges: For the quickest resolution, we recommend initiating a return for the item currently in your possession. Once we confirm the acceptance of your return, you are welcome to proceed with placing a new order for the desired item. This approach streamlines the exchange process, allowing you to receive your new item swiftly and efficiently. Refunds: Once your return is received and undergone our inspection process, we will promptly inform you of the approval status of your refund. Should your return meet our conditions, the refund will be processed back to the original method of payment within 10 business days. Kindly note that the timing for the refund to be reflected in your account may vary based on the processing speeds of your bank or credit card issuer. If you have not received your refund after 15 business days following the approval of your return, please do not hesitate to reach out to us at <a href="mailto:info@treatandtrain.com" rel="noopener" target="_blank" title="Treat and Train Email">info@treatandtrain.com</a><a href="mailto:%20info@treatandtrain.com%20" title="Treat and Train Email"></a> for assistance. We are here to ensure that your refund is processed smoothly and efficiently.

Refund Policy

Warranty Disclaimer:. Thank you for choosing the Treat & Train® Remote Dog Trainer. This warranty is for products purchased on or after January 1st, 2024 directly from www.treatandtrain.com. Product Warranty:. Treat & Train Remote Dog Trainer comes w

<p data-mce-fragment="1" data-sanitized-data-mce-fragment="1" id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Warranty Disclaimer:<p data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thank you for choosing the Treat &amp; Train&#xAE; Remote Dog Trainer. This warranty is for products purchased on or after January 1st, 2024 directly from www.treatandtrain.com.<p data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Product Warranty:<p data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Treat &amp; Train Remote Dog Trainer comes with a 1-year limited warranty from the original date of purchase against faulty materials or workmanship (the &#x201C;Warranty&#x201D;). This Warranty is for the benefit of the original retail consumer purchaser only, cannot be assigned to any third party and shall not be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any party other than the original retail consumer purchaser. This Product will (at the discretion of BTW Global, LLC, hereinafter referred to as &#x201C;Treat &amp; Train&#x201D;) be replaced at a prorated amount for one (1) year from the original date of purchase; providing always that the following conditions are satisfied:<ul data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="font-size: 16px;">Fitting and installation instructions have been followed correctly in accordance with the Operating Guide;</li><li data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="font-size: 16px;">This Product has been used only for the purpose for which it is intended and in accordance with the Operating Guide;</li><li data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="font-size: 16px;">This Product has not been misused or handled carelessly;</li><li data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="font-size: 16px;">This Product has been purchased by the user for domestic use and not used for hire purposes;</li><li data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="font-size: 16px;">Repairs have not been attempted other than by our service staff or authorized dealers.</li></ul><p data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Claims Procedure:<p data-mce-fragment="1" data-sanitized-data-mce-fragment="1" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">CLICK <a href="https://treatandtrain.com/pages/warranty-information">HERE</a> TO START THE WARRANTY CLAIMS PROCESS.

Warranty Information

Treat and Train

Refund/Warranty Information

Shipping Policy

How can I get a replacement for an undeliverable or lost package?

How quickly can I receive a bulk order for additional units?

Shipping

General Troubleshooting Guide for the Treat and Train

Is the Treat and Train right for me and my dog?

How to Use a Single Remote for Multiple Treat and Train Units

Where is the remote battery located?

Where can I find the game videos for the Treat and Train unit?

How to Maintain and Sanitize Your Treat and Train Device

Where do I find replacement parts?

How do I cancel my order and get a refund if my item is late or lost?

What should I do if my package is marked as delivered but I have not received it?