Refund PolicyUpdated a year ago

Our Return Policy:
Thank you for shopping at Treat&Train. We offer a 30-day return window, providing you the flexibility to reconsider your purchase. Within this period, if you wish to return an item, we kindly ask that it remains in the same condition as received: unopened and housed within its original packaging. For a seamless return process, please ensure you retain your receipt or have proof of purchase. Customers will be required to pay a $14.99 USD ($29.99 USD for International Returns) fee for the shipping back to the warehouse.

To initiate a return, simply reach out to our customer service team at [email protected]. Upon acceptance of your return, we will furnish you with a return shipping label and detailed instructions on the return process, including the address to which your item should be sent:

Treat&Train
705 Page Road
Washington, NC 27889

Please be advised that items must be returned following a formal return request; unsolicited returns will not be accommodated. For any questions regarding the return process, feel free to contact us at [email protected]. Your satisfaction is paramount to us, and we are here to assist with any concerns or inquiries you may have.

Damages and issues:
Upon receiving your order, we kindly request that you promptly inspect the items for any defects, damage, or discrepancies. Should you encounter any issues, please contact our customer service team immediately at [email protected]. We are committed to resolving any problems efficiently and ensuring your complete satisfaction by addressing and rectifying any concerns you may have with your purchase.

Exchanges:
For the quickest resolution, we recommend initiating a return for the item currently in your possession. Once we confirm the acceptance of your return, you are welcome to proceed with placing a new order for the desired item. This approach streamlines the exchange process, allowing you to receive your new item swiftly and efficiently.

Refunds:
Once your return is received and undergone our inspection process, we will promptly inform you of the approval status of your refund. Should your return meet our conditions, the refund will be processed back to the original method of payment within 10 business days. Kindly note that the timing for the refund to be reflected in your account may vary based on the processing speeds of your bank or credit card issuer.

If you have not received your refund after 15 business days following the approval of your return, please do not hesitate to reach out to us at [email protected] for assistance. We are here to ensure that your refund is processed smoothly and efficiently.