General Troubleshooting Guide for the Treat and Train

Warning Lights, Sounds, and Troubleshooting

Green power light:

The machine is on and the batteries are good.

Slow blinking green power light:

The machine is in sleep mode. After 30 minutes of non-use, the Treat&Train™ system goes into sleep mode. To wake it up, hit any button on the remote control.

Red power light:

Indicates batteries need to be replaced.

Down-stay light:

Solid: The button on the remote control has been pressed, putting the unit into a down-stay session (see Section 7). To turn the light off press the remote control DOWN-STAY button again.

Blinking and beeping: This occurs when the food delivery mechanism is jammed or empty. If this happens, turn the machine off and refill the unit, or turn the disc clockwise to reverse the jam. (See Section 4E for choosing the right food).

Other Troubleshooting

What if the dog is afraid of the machine? Be careful to pair treats with the Treat&Train™ system before you activate the machine. Follow the steps in 5B in this Quick Start Guide for instructions on how to test to see if food is the optimal size. For a list of foods that work in the Treat&Train™ system visit https://drsophiayin.com/app/uploads/2016/01/tnt_dog_foodsm.pdf.

What if the treat takes more than a second to dispense? Properly sized treats will dispense within a fraction of a second after you press DISPENSE on the remote. If they aren't, see Section 4E.

What if the disc seems to spin slowly? Change the batteries. The batteries may be old or they are rechargeable batteries with a low mAh rating. (mAh capacity rating refers to the storage capacity available for a particular battery.)

I put the Treat&Train™ system in DOWN-STAY mode and it shuts off after one minute. Why? You must set the FIXED-VARIABLE switch to VARIABLE if you want the machine to dispense until it’s empty. When the FIXED-VARIABLE switch is set to FIXED, treats will dispense at the TREAT RATE determined by the TREAT RATE dial, but only for one minute.

What if the treat takes more than a second to dispense? Treats should dispense within a fraction of a second after you press the DISPENSE button on the remote.

What do I do if my remote control isn't working? Check that the remote control and base unit are set to the same channel. Also, check the batteries in the base unit and remote control.